How Umps Health Works

Install Umps Health’s smart plugs onto the appliances you use regularly

Umps Health’s smart plugs fit between any appliance and the wall socket, and can measure people’s interactions with things like the TV, kettle, refrigerator and microwave. Anyone can install our system in 5 minutes or less.

Our software analyses patterns of behaviour to detect abnormalities

We use statistical techniques and pattern recognition to identify changes in behaviour that act as predictors of incidents like falls, the onset of an illness or progression of dementia. For example, our system will detect if someone is opening the refrigerator less frequently, getting up in the middle of the night or hasn’t boiled the kettle that morning.

Alerts are raised by text message to family members and caregivers

Once we detect an abnormality in behaviour, we send a text message to a nominated phone number of a family member or friend. This allows them to intervene and prevent an incident from occurring in the first place.

Access insights anywhere, anytime from your phone, computer or tablet

To provide family members with peace of mind, latest activity and trend data can be viewed through our dashboard on any computer, tablet or smart-phone. This allows people to always be digitally present with one another, even when they’re at work or school.

Frequently Asked Questions

If you have a question about our site or products please take the time to read through the following most commonly asked questions. If you cannot find your answer below please do not hesitate to contact us.

Umps Health has its own internet connection and doesn't rely on an existing WiFi connection in the home.

Included in the subscription fee is accounts for up to 3 family members. If you'd like additional family members to receive access to the system, you can upgrade your subscription to include them.

If the older person is going to be away for an extended period of time, the primary account holder can log this through the dashboard. During this period, alerts and calculations of wellbeing metrics will be disabled.

Any person with an account will have access to the dashboard which displays data collected by the system. This is a password protected account which can be logged into through a secure website. Additionally, Umps Health and our contractors may access personal information collected to deliver the service to you and improve the overall effectiveness of our system. Our full privacy policy can be viewed here. We will never provide your data to a third party without your consent.

Alerts are based on automated rules rather than human observation. We don't provide any emergency response or monitoring services, and aim to support family members respond to unusual events themselves.

No, alerts are sent by text message so there is no need to download an app. Each person will be provided with an account which will give them access to our web-based dashboard, accessible through any web-browser on a computer, phone or tablet.

How it works